Facebook buys Kustomer for $1B to expand into customer service tools – TechCrunch
Today Facebook made one of its biggest plays yet to build out the services it provides to businesses on its platform: It is acquiring Kustomer, a startup founded with the aim of disrupting the customer services industry with a new approach to providing agents with better data and a more unified pic…
30 Nov 2020 ... Terms are not being disclosed, but we have confirmed with sources ... a complement to other ways (and sometimes the sole way) to contact them. ... Indeed, customer service is an interesting play for Facebook to be making.