Facebook buys Kustomer for $1B to expand into customer service tools – TechCrunch
Today Facebook made one of its biggest plays yet to build out the services it provides to businesses on its platform: It is acquiring Kustomer, a startup founded with the aim of disrupting the customer services industry with a new approach to providing agents with better data and a more unified pic…
30 Nov 2020 ... Today Facebook made one of its biggest plays yet to build out the ... universal- chat-bot ... Coincidentally, it was only earlier this month that I reported that Snap acquired Voca.ai, which makes customer support voice bots.