KLM Customer Service Lands in Facebook Messenger | Mobile Marketing Magazine
Dutch airline KLM has integrated with Facebook Messenger to bring its post-booking process into the messaging app. Passengers can receive confirmation of booking and check-in, access their boarding pass and flight status updates, and contact social media service agents all within the app. The feature is beginning its rollout immediately, with global availability expected 'in the coming days and weeks', and will be available to any customers who access their booking via KLM.com through a browser that has been used to log into Messenger in the previous 90 days. “Our customers feel comfortable sharing info with us via a more personal platform like Messenger,” said KLM president & CEO Pieter Elbers. “Last year, we activated the Messenger button on our Facebook Page, allowing customers...
30 Mar 2016 ... Dutch airline KLM has integrated with Facebook Messenger to bring its post- booking process into the messaging app. Passengers can receive ...