What is Social Support? - Helpshift
Today, social media is a primary way that consumers follow and interact with brands, and that includes reaching out for customer support. If your company, brand, product, or app has a social media presence, you’re likely to field questions and comments from fans, customers, consumers, and users via channels that include Facebook Messenger; Twitter replies, […]
... and users via channels that include Facebook Messenger; Twitter replies, ... the customer support options enabled through your social media channels.