TfL launches on Facebook Messenger with TravelBot
TfL's new Facebook Messenger function aims to help the organisation deal with the thousands of queries it is getting everyday on social media Credit: Flickr, Martijn van Exel Transport for London (TfL) has launched TravelBot, an artificial intelligence-powered chat function on Facebook Messenger that gives passengers up-to-date information on their journeys. The idea is to help the organisation deal with the thousands of queries it is getting everyday on its Facebook pages, while also providing more accurate and swifter responses users. The first few features of TravelBot include enabling Facebook users to check when their bus is due by asking ‘when’s the next bus’ or ‘next bus’ and then either sharing the phone’s location or providing the bus stop code. Related content TfL opens up data feed to developers Transport for London looks to data to improve services and cut congestion TfL releases night tube data for app developers Passengers can also check if there are disruptions on bus routes, or on
14 Jun 2017 ... Transport for London (TfL) has launched TravelBot, an artificial intelligence- powered chat function on Facebook Messenger that gives ...