How Fast Should a Business Respond to an Email? — Jeff Toister
April 7, 2020 Update: A newer version of this study is now available . Email is a critical customer service channel. A 2017 study from inContact revealed that just 43 percent of customers were highly satisfied with their most recent email customer service interaction. Those who were hap
Apr 17, 2018 ... The average company takes 12 hours and 10 minutes to respond to an ... Response time expectations for Twitter and Facebook messages ...