Lidl adds more innovation to post-purchase communications with a Facebook Messenger Chatbot - parcelLab
We doubt there is a retailer out there who would turn down increased customer satisfaction and loyalty. Indeed, at Lidl the need to meet customer expectations was high on the priority list. As a result, the partnership between Lidl and parcelLab was born. Read our customer success story with Lidl
Lidl's Facebook Messenger chatbot increases customer satisfaction. Questions such as “Where is my package?” and “When will my package finally arrive?” have ...