Migrating social messaging channels to the Zendesk Agent Workspace (Facebook Messenger, Twitter DM)
Fastpath: Admin Center > Channels Tip: You must have the Zendesk Agent Workspace with Social messaging enabled to use this feature. If you're using Social messaging with a Support s...
5 days ago ... Disabling Facebook Messenger and Twitter DM in your Support admin settings; Closing Facebook Messenger and Twitter DM tickets; Adjusting ...