Facebook Chatbots Hit 70% Failure Rate As Consumers Warm Up To The Tech
Among those who have used chatbots on a variety of platforms, 55% say accuracy in understanding the request is the biggest challenge. Some 28% said they want chatbots to hold a more human-like natural conversation. And 12% said they found it challenging to get a human customer service rep on the phone if the chatbot couldn't fill their need. As few as 4% even wanted to see more chatbots.
24 Feb 2017 ... Facebook Chatbots Hit 70% Failure Rate As Consumers Warm Up To The Tech - 02/24/2017.